Curtis N. Bingham - President

The first to promote the role of chief customer officer (CCO) as a catalyst for competitive advantage, Curtis N. Bingham is recognized as the world’s foremost authority on CCOs. For over 20 years, he has been helping companies strategically engage their customers in order to create sustainable competitive advantage and dramatically grow revenue and profits.

Curtis is President of Predictive Consulting Group, Inc. and founder and Executive Director of the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. Through his work with Council members and more than 200 chief customer officers, Curtis has identified and codified best practices in customer centricity, customer engagement, employee engagement, customer innovation, and more. He has created the CCO Roadmap and the Customer Centricity Maturity Model; groundbreaking, proprietary works that assist companies achieve customer centric culture and revenue growth.

A sought-after international speaker, author, and consultant, Curtis is passionate about creating powerful customer strategies and is well known for his business acumen, actionable insights, and commitment to measurable business results. He authors The Bingham Advisory: Strategic Advice for the Chief Customer Officer, CEOs, and Boards of Directors and is the first to identify customer engagement as customer centricity’s next evolutionary step beyond loyalty.

Curtis holds an MBA from Lehigh University and a Master’s in Computer Science from Brigham Young University.

 

Brian Post

Brian Post Brian has been successfully leveraging customer insight to strengthen a variety of building products and industrial products businesses’ top and bottom lines for over 25 years. He is a seasoned operating manager with extensive experience in sales and marketing management, business development, and operations management for start-ups, middle market and large global public and private companies.

Brian spent 10 years at Raychem Corporation, a billion dollar international material science company, in progressive operations, marketing, sales and international business development management positions where he successfully commercialized many new products that became the industry standard. He was a founder of Lokring Corporation, an innovative tube and pipe fitting Start-up Company that was acquired by Westinghouse Corporation after seven years. Brian has held positions as Vice President of Sales and Marketing, Director of Business Development, Chief Operating Officer and President of local operating companies, responsible for driving growth by building customer focused teams, implementing rapid transitions, aligning operations with customers’ needs, eliminating unnecessary costs and positively impacting brand equity, revenue growth, market positions, and profitability. Most recently, Brian was Vice President of Sales and Marketing for Silpro Corporation, a 55 year old building products company, where his customer focus resulted in 30% increase in sales and 35% increase in earnings in two years.

Brian received a BS in Industrial & Systems Engineering from Ohio University. He is a member of the Association for Corporate Growth, Smaller Business Association of New England and on the Sudbury Little League Board of Directors.



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