Previous Events

March 28, 2008
The End of Boom-and-Bust: How Thought Leading Can Help You Rise to the Top
Sponsors: Breakthrough Business Performance, Emerson Consulting Group, Inc.
Waltham, MA
Curtis will present his methods for using research to inject "fresh thinking" into his industry and client engagements and become a recognized thought leader at the Institute of Management Consultant's New England Chapter Annual Meeting, "How Thought Leading Can Help You Rise to the Top" to be held Friday, March 28, 2008 from 8:30 to 3:30 pm at the Hilton Garden Inn, Waltham, MA. For details, click here.



June, 2007
Chief Customer Officer Forum - Creating Chief Customer Officers--The Hottest New Title in the C-Suite
Sponsors: CognoData, SAS, IBM
Madrid, Spain
The Chief Customer Officer is the hottest new title in the executive suite. How do you know if you evenneed a CCO? If you do, which of the four types of Chief Customer Officers is best suited for your organization? What do you need to do to install a CCO? This conference will answer these and other questions to help you develop a clear roadmap to provide your customers with what they are demanding: transparency, service, and loyalty.



June 12-14 , 2006
CCSF Annual Retreat - The Chief Customer Officer - Who Are They And What Do They Look Like?
Sponsor: Customer Care & Services Forum
Las Vegas, NV
Within the CCSF membership, we continue to hear distant echoings of a new concept that will serve to sweep away all the walls separating the various functions with customer 'touch points'. This concept is the development of a new C-Level position within the enterprise called the Chief Customer Officer or CCO. So what is the responsibility of a CCO, how do you find them and what is their impact on the ability of organizations to be more customer-driven? This panel of invited Chief Customer Officers will serve to answer these questions and more including some ideas on what a CCO can do for you and how to present the idea back to your organizations after the Retreat. 116 Panelists: Curtis N Bingham, Customer Strategist, Holden Advisors; Mike Miller, Chief Customer Officer, 407 ETR; Jose Lopez, Senior Vice President and Chief Customer Officer, Home Depot; and Helen Burt, Senior Vice President and Chief Customer Officer, Pacific Gas and Electric Company. Moderator: Scott Rennie, Programming and Member Services CCSF



April 8, 2003
April Breakfast Table - Developing and Selling Your ROI Value Proposition
Sponsor: Marketing Roundtable
Sheraton Lexington, MA
Today, customers are buying ROI -- they expect your product or service to save them money or make them more money. They are demanding that you calculate their savings up front and prove to them that you can deliver. In this session, the best ROI panel ever assembled in New England, we'll show you how to do just that. Curtis Bingham -- Predictive Consulting Group, will moderate . Three top experts in helping companies sell ROI -- Dale Troppito, Managing Partner, Gantry Group, Mike Kozub, CMO, MarketSoft, and Krista Hobson, Managing Director, Hobson & Company -- will explore the nuances of ROI selling. Bill Kirwin, THE inventor of "Total Cost of Ownership" from Gartner, and CFO/CPA Frank Finlayson will play the skeptics -- taking the point of view of the customer to demand the vendors' ROI story is valid. We promise you a strong return on your investment in this event.



February 27, 2003
Priceless Advice: Using Unvarnished Truth from Customers to Help Clients Succeed
Sponsor: The Organizational Development Learning Group
Upon analysis, the majority of product and even company failures are a result of companies neglecting their customers while focusing on internal strife, competitors, or even on operational efficiency without a customer-centric purpose. This presentation presents not only the sad side-effects of neglecting customers, but also the positive correlation between the pronounced customer focus required by Demand Chain Management and revenue growth. In addition, it shows how consultants can gather customer data and convert it into business-critical customer insight they can use to give priceless advice to their clients.



December 3, 2002
Priceless Advice: Using Unvarnished Truth from Customers to Help Clients Succeed
Sponsor: The Simmons School of Management
Boston, MA
To be valuable as a consultant, you must be accurate in your recommendations--and there is no better recommendation than one obtained from the customers and prospects of your clients. This presentation introduces the Demand Chain, the customer facing corollary to the Supply Chain that focuses on revenue growth through new customer acquisition, better retention, more profitable relationships, and especially upon customer-centered product and service development. It teaches consultants how to gather the unvarnished truth from customers and prospects: their pain, their needs, and their willingness to purchase. In addition, it shows how consultants can gather customer data and convert it into business-critical customer insight they can use to give priceless advice to their clients.



November, 2002
Getting and Keeping Good Clients
Sponsor: Independent Computer Consultants Association of Boston & Institute of Management Consultants, NE Chapter
Getting & keeping good clients is a huge challenge. This panel discussion discussed attracting customers using a website, including content, design, & search engine placement, as well as strategies for reaching clients in this era of instant gratification and overwhelming information. Curtis Bingham, President of the Predictive Consulting Group will moderate. Distinguished guests include Karl Meissner, Founder of Meissner Software Development, LLC, Nancy B. Finn, President of Communication Resources, Inc. & Geoffrey Day, President of The Consulting Exchange.



October 8, 2002
Priceless Advice: Acquiring and Retaining Clients - Using the VITO Approach to Get New Clients
Sponsor: The Organizational Development Learning Group
Boston, MA
VITO stands for Very Important Top Officer. The term was invented by Tony Parinello. The idea is to reach people who have decision making power, as opposed to spending time with people who may use up your time but actually are in no position to buy your services. Curtis Bingham will help you discover the "pain point", learn how to define who VITO is, and how to contact and find out just what is on VITO's mind.